Glenn Pasch, COO of PCG Digital Marketing, will join other professionals at the ATA Convention & Expo for this year’s theme, “The Magic of Great Customer Contact.” The ATA Convention aims to teach business professionals how to deliver great customer contact in every phone call by sharing success factors including how to leverage technology and social media.
“More than ever before, 2010 is the time to rebuild and recommit to your customers,” says Tim Searcy, CEO, ATA. “The stakes are huge; yet so is the opportunity for growth.”
ATA’s longevity in supporting the contact center industry comes from upfront action to deliver comphrensive and timely information in a forum designed for networking among the best int he industry. The 2010 ATA Convention & Expo presents more conference session than ever and is creating a large network of managers for interactive learning, personal development and idea sharing.
“I am looking forward to learning how to better serve all of PCG’s SEO clients,” said Pasch. “The better PCG can communicate with clients the better we can achieve results.”
Since its founding in 1983, the ATA has represented more than 4,000 contact centers that account for over 1.8 million professionals worldwide. The ATA is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants and equipment suppliers who initiate, facilitate and generate telephone, Internet and e-mail sales, service and support. For more information on the ATA and the 2010 ATA Convention & Expo, visit www.ataconnect.org.
About PCG Digital Marketing
PCG Digital Marketing provides comprehensive Internet Marketing and SEO strategies to car dealers across the United States and Canada. For additional information on their services and marketing packages, visit www.pcgdigitalmarketing.com.