I’ve been getting some e-mails from colleagues and clients recently about the “respond publicly as the owner” feature disappearing from Google Places pages. This is a known issue which is spawned, in part, from the concept that in Google Places you may not be the only owner of your page. There can be several Google Accounts linked to a Places page but the true owner is the one that has most recently updated the page.
The way you can become the most recent owner on the page is to log in at google.com/places, click “edit,” scroll all the way to the bottom and press submit without changing any info. This will force Google to recognize the account as the most recent owner and both the ABILITY to respond and the RESPONSES themselves will return the page, hopefully. I have seen this issue corrected via the method above as well as just correcting itself.
As with all things Google Places, if a week or two passes after you’ve tried the fix and you are still experiencing an issue, you should submit a problem report. You can do that here: http://support.google.com/
By John Fraze