Even if you don’t sell things online, your business is online – or at the very least, its reputation is. Unfortunately, customer reviews and testimonials may not always be positive. This is where PCG Digital Marketing’s internet reputation management (IRM) consultants help you prevail.
Our Internet Reputation Management Consultants Help Retain Customers
Monitoring reviews and discussions online about your business is crucial to receive repeat purchases. Obvious outlets like Yelp and Google are easy to monitor, but what about on Twitter or forums? These discussions move quickly, and if you do not respond to negative reviews to remedy the problem, then you won’t only lose that customer’s business, but their connections’ as well.
When you shop on outlets like Amazon.com, do you compare the reviews for companies offering the similar, or exactly the same product? Well, your customers do too!
Internet reputation management is not about just your product, but about how you conduct business. Respect for your current customers via positive responsiveness will help you catch common issues before they deter potential buyers.
Our reputation management consultants will find attractive ways to promote your positive reviews. Video and images provide an excellent, eye-catching alternative to text, and your customers will appreciate the recognition. As long as you stay loyal and responsive to your customers your reputation will help keep your product/service in the forefront.