Internet Reputation Management (IRM)

Get started with Internet Reputation Management.
 

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New web content is increasing as more customers are using blogs and social networking portals.  Each month new tools are being made available to allow a non-technical Internet user to create their own website, blog and social media accounts.  With the ease at which content can be created and shared on the Internet, business owners need to be mindful of what is being written about their company online.

Our program of IRM services will put the systems in place to build your online review counts and to grow the awareness of your brand online.  Consumer reviews will become one of your top referral sources once you have an IRM process in place.

From sales to service, how you treat your customers at each contact point will help create that positive experience.  PCG will help train your staff to understand how they can deliver excellent customer service that will encourage your customers to post positive reviews of your dealership.

What is most important is that an IRM strategy is developed and implemented BEFORE there is a problem with your online reputation. Businesses are now realizing that IRM is a critical process for an online branding strategy, but are finding that they are not fully staffed to handle the work required. PCG will help you create and implement a strategy to make sure your reputation is positive through the combined effort of your staff on-site and PCG.

Monthly Package offers:

• Monthly Reputation Analysis
• Creation of a Reputation Management Portal
• Design of Reputation Management Point of Sale Materials
• Review of all Customer Service follow up scripts and email templates
• Automated alerts on new content using your brand name
• Monthly Customer Service Training for your employees

** On-site training available at additional cost

Get started with Reputation Management Strategy by giving us a call at 888-798-1195 today!

“We now dominate page 1 on Google Great job guys!” – General Sales Manager

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