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Posts tagged with: customer service

Where Is The Customer Service In Digital Marketing?

In the automotive industry, car dealers are bombarded with phone calls every week from digital companies claiming that their existing vendor “sucks.” Look for the vendor that doesn’t tell you that your vendors suck, but tells you what you can do to improve.

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A Simple Thank You Goes A Long Way

I was sitting in a meeting when my cell phone rang. I did not recognize the number so I let it go to voicemail. On my drive home I listened to the message. “This message is for Mr. and Mrs. […]

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Using Social Media For Customer Service

Social media is exactly what it says it is: social. Your customers use social media to interact with their friends, family, coworkers, sometimes strangers and even brands and companies , including yours. Just like they do in everyday life, they […]

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